Customer Queries

We will always send you a before-service email 5 days in advance, and a reminder the day before. As lawncare is a seasonal service, we visit typically 5 times a year to treat your lawn, but this can vary if you have additional services. Please email us at lawns@shrekfeet.com for advice on your next treatment visit.

By clicking the link ‘view/pay my invoice’ found in your after-service email, you can access your customer portal to download the relevant invoice.

Many of the products we use to improve your lawn are only available to lawn care professionals. Often it’s cheaper to pay a professional than buy the products yourself.

Absolutely, everything we use to improve your lawn is fully tested and licenced.

Weed control and nutrition will make an obvious impression within ten days. Major renovation works can take longer.

We always contact you ahead of our visits, however there is no need to stay home, we have all we need in our van – even tea and biscuits!

We guarantee, that if you follow our advice, you will have a beautiful lawn you will proud of.

Yes, wait for any treatment to dry first though.

Our Autopay system saves you the trouble of sending cheques or paying on the day we visit.

Indeed we are. All our Lawn Technicians are fully qualified and certified by City and Guilds.

Our Professional Lawn Care Plan will address the specific needs of your lawn Recommendations will be discussed in detail when we survey your lawn.

You will see the results of lawn treatments within 10 days of our visit.

We are very experienced and use the best equipment. We can work quickly and achieve great results. We always encourage our customers to think of the results rather than the time taken to achieve them. If you’re happy, we’re happy.

As often as it needs it depending on the rate of growth- ask for a copy of our mowing guide.

All plants need water. If we are in a period of drought watering is important – ask for our watering guide and ask about ‘Drench’ our water reduction treatment.

All our notifications are sent via our management system; realgreen.com. 

Please add lawns@shrekfeet.com to your safe sender list, usually found in your junk email options.

We are Lawncare Specialists, which means our sole focus is on treating lawns, developing healthy soil, and creating a lawn that you can be proud of. We work in partnership with you, allowing you to take care of watering and mowing. 

We do not lay turf. Although, you may find that renovating your lawn with us may be a more cost-effective method to restore your lawn. 

We will always contact you in advance if we ever need to change your visit date due to poor weather conditions. Please remember that we are experts in what we do – we will not treat your lawn if we deem the current weather conditions to be unsuitable. 

Please do not mow your lawn 3 days before or after a treatment. This allows the time for your treatment to be effective. The only exception to this would be if we are coming to renovate your lawn. 

The answer to this varies depending on the time of year. Please remember that all lawns are different, and some may grow quicker than others depending on the surrounding environment. This is recommended weekly between spring-autumn, and you should never cut more than 1/3 off the current height each cut. Ask for our mowing guide for more advice. 

Our professional quality lawn weed control products may well still be effective following rain. To avoid over-dosing your lawn we ask that you wait at least 2 weeks following application. If you feel the treatment has not been effective after this period of time please email some pictures of the remaining weeds to lawns@shrekfeet.com 

Everything we use in your garden is safe for everything that uses your garden – including your pets. We like to avoid any risk of animals reducing the effects of weed control by wiping from the weed leaf before it has had time to dry (dogs rolling on lawns for example) Therefore it’s a good idea to give the product time to dry if you can. Moss control products may stain and therefore should be allowed to dry before doggy footprints end up on patios. 

We advise to keep grazing animals off the lawn for 3 weeks. If your animals are used to free-range grazing, ensure they have access to alternative food sources during the waiting period to discourage them from consuming grass from treated areas. 

We are always happy to reschedule visits that may not be convenient, however we do ask in our terms of business that you make this request outside of a 3-day window prior to visit date. However, if we receive a notification to reschedule your visit within 3 days of the planned date this does not always give us time to adjust the technician schedule, and as that time has been allocated to your visit, we reserve the right to make a charge equal to 50% of the visit cost. We don’t want to charge for failed visits so do encourage you to notify us within plenty of time.  

Achieving a great lawn can take time and consistent effort, and the exact timeframe can vary depending on the current condition of your lawn, the type of grass you have, climate conditions, and the level of care you provide for your lawn. 

If your lawn has become rather deteriorated, it can take anywhere from a few months to a full growing season (typically one year) to see significant improvements in your lawn’s health and appearance. However, achieving a truly great lawn is an ongoing process of consistent care and maintenance. 

Remember, each lawn is unique, and the time it takes to achieve your desired results may vary. It’s essential to set realistic expectations and enjoy the journey of nurturing your lawn as it transforms into a beautiful and healthy outdoor space. Professional lawncare is a little like a visit to the GP. We will recommend all that is needed for your lawn’s good health. If these recommendations are followed then the lawn will improve more quickly. 

We provide seasonal lawn treatment along with cultural work and lawn renovations. The exact frequency of visits will depend on the requirements of your lawn and what you are hoping to achieve. We visit seasonally throughout the year with a range of treatments and services provided by our professional lawn technicians. 

This will differ based on the size of your lawn and the treatments your lawn receives in a year. To find out how much our lawncare will cost, use our handy online enquiry form and a member of our friendly team will call you back to provide specialist lawncare advice and the prices. 

The frequency of watering your lawn depends on several factors, including the type of grass, climate, soil conditions, and the time of year.  

As a rule of thumb, it’s best to water thoroughly and less frequently rather than little and often. This encourages the grass roots grow deeper, making the lawn more drought resistant.

Read more about lawn drought management here www.shrekfeet.com/lawn-care/drought-management

Treating a fungal infection in your lawn is best done when the conditions are most favourable for effective control. The timing of treatment will depend on the specific type of fungal infection and your local climate. In general, the best time to treat a fungal infection in your lawn is during the active growing season for the grass and when weather conditions are conducive to fungal development. 

We can provide personalised recommendations based on your lawn’s condition and the prevalent fungal diseases. Remember that prevention is often better than cure, so maintaining good lawn care practices can go a long way in reducing the risk of diseases. 

Read more about lawn diseases and fungal attacks here www.shrekfeet.com/lawn-care/lawn-diseases-and-fungal-attacks

If you are an existing customer, we will be happy to assess your lawn to see what recommendations can be made to address the issues you are finding in your lawn.

In the first instance please email some images of the problem area to lawns@shrekfeet.com 

Please refer to your before-service email to find out when we are due to visit. These are sent out 5 days in advance, and a reminder the day before we are due. If you haven’t received that email then your visit is outside of that 5 day window. 

We don’t need you to be at home when we visit if we have access. Please be aware that rearranging a visit date may result in a delay of up to 14 days. If you want to rearrange please email to notify us of your availability at lawns@shrekfeet.com.

Our schedules sometimes change throughout the day, so we try to avoid giving visit times. If you need to know the time you can contact us by email on the day of your visit and we will try to give you a 3-hour window.

Please complete our contact form, providing detail of the payment issue. Once we have had the opportunity to investigate this we will respond in full.

This could be related to grass seed germination or establishment. Please note that we will monitor the progress of your lawn renovation each time your lawn technician visits. If we have any concerns they will be addressed as soon as conditions allow. 

You can easily find this information by logging into your online account via this link www.lawngateway.com/shrekfeet

The best time to seed a lawn is in the autumn when soil is warm, and rain is on the way. If you are able to water your lawn then it can be seeded at any time of year. Learn more about our lawn renovation work here www.shrekfeet.com/why-renovate-your-lawn

The best time to scarify, also known as dethatching or power-raking, depends on the type of grass you have and your local climate. 

Spring scarification helps your lawn recover from winter stresses and promotes new growth for the upcoming growing season. 

Autumn scarification helps prepare the lawn for winter by reducing thatch buildup and improving air circulation and water penetration. 

Depending on your lawn soil type, aeration can be carried out most of the year. Contact us for advice specific to your lawn type.

There are no active ingredients in our treatments that require you to delay the composting of any grass clippings.